Established in 1994, the Grothouse Lumber Company has grown to become one of the most technically advanced and creative manufacturers in the wood surfaces market. Each custom-built top can be configured with a myriad of available options, including 60+ wood species, and 30 edge profiles. Our specially-formulated Durata® permanent finish is one of the most durable and reliable protective coatings currently available on the market today.
Our philosophy is simple: To supply you with most exceptional customer service and the highest quality wood surfaces available anywhere. Not only should the quality and beauty of our products exceed your expectations, but the customer service you receive before, during and after your order should be of the absolute highest quality and professionalism. We operate on four basic principles:
Today so many companies have lost touch with their customers’ needs. We strive to make your interactions with us some of the best you have ever experienced. Your delivery should be on prompt and on time.
If you ever feel like you are not receiving this level of service, please feel free to contact us and let us know how we can serve you better.
At Grothouse Lumber, customer service is more than just a catch phrase; it’s at the very core of our business philosophy. We’re not only committed to producing the highest quality wood tops in the industry, we’re obsessed with ensuring that each and every customer receives the personal attention they deserve.
From our same-day quote response to our fast 2-3 week lead-time, every part of our business is focused on making sure you experience the best possible service and receive the best possible product. If you ever find that your needs are not addressed quickly and efficiently, please contact us and let us know what we can do to improve our service.
Posted April 8, 2015
WHEN: March 6, 2015
Grothouse offers a one hour NKBA CEU certified course entitled “Intro to Wood Countertops”.
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Posted January 27, 2015
Grothouse is honored to have been rewarded with the Best of Houzz 2015 Award in the Customer Service Category from Houzz, the leading online platform for home remodeling and design.
Learn More about the Houzz Award »