Dear Mr. Grothouse, ~
Yesterday I received the countertop for my new kitchen island, and OMG, I couldn’t be happier! Long distance shopping on such a huge purchase was very scary, but with the help of Justin H, Grothouse nailed it! I am “giddy” with excitement! Everyone who sees my picture, even with my unfinished kitchen, says, “Wow, I love it! Gorgeous!” My husband is totally impressed as well and sent pictures to all of his work friends today as well!!
Now about your employees, what can I say but they are amazing! We started looking at kitchens in March, and then COVID happened, so picked it back up in the summer. I believe in July I contacted Grothouse along with some other wood companies, (most never got back with me even after sending samples!), and Justin Hamersly referred me to the following company in my area which carries your wood samples.
Justin H. was always so courteous, answered all of my calls immediately, and I felt like he really listened to what I was looking for. As you say on your website ~ Our Promise to You: You will always be treated with the highest level of service and professionalism ~ I feel Grothouse gives 100%-plus on that one! Thank you so much, that is so appreciated in business these days, especially from a distance!
Shayna was awesome to work with as well as far as what to expect after the purchase, and today I met Justine, and we chatted for a good 15 minutes. I feel like I know her now! Everyone is so easy to work with at Grothouse!
Thanks again! I am just SOOOOOO HAPPY!!! I just want to go sit in my kitchen and watch my countertop cure for the next twenty-some days!!
Linda & Jeff C.